Contact details to customer support: contact us
What is the definition of personal data?
“Personal data” are all details in regards of an indefinable or identified person (or yourself as a user).
In other words, this means somebody who is possible to be identified directly or indirectly using a reference, specific number or certain factors related to one’s social, cultural, physical, physiological or economic identity.
Your personal data is likely to be processed when you:
Initiate any contact with our company – by booking/submitting a service through our website / email / phone.
Fill in an inquiry through our website
Subscribe to our newsletter
Contact us directly or through some of our contact channels to provide a feedback
Give any response to our marketing communication
Have a correspondence with us via phone, email, post or through any other channel in which case we can possibly keep a record of it and store the personal data in accordance with the part on ‘’Personal data that we handle’’ found below
Personal data that we handle
The cases in which your personal data might be processed by us is with your agreement, if necessary for the preparation of a contract in which you can be involved / a part of or if and when it is needed for a legal obligation.
You can find below all the information about why and how we process your details, the legal reasons for it and for what period of time we store and keep your personal data.
We will possibly request your email address in order to forward a confirmation for a purchase, invoices, or future offers for you as a client. All of the above is with your consent and the information is to be stored for six years after the termination of our business relation or in case you withdraw your consent. Please note that your email probably will/can be shared with cleaners and contractors of ours.
When requesting / booking a service, you as a customer / inquirer will have to provide voluntarily your full address for the purpose of us locating and have access to the mentioned property to complete a cleaning service. The given information will be stored for six (6) years after the termination of our business together or when/if you decide to withdraw your consent, whichever is the longer period.
Your payment details have to be provided so a payment for our service can be charged. However personal data of this kind is encrypted after the amount Is charged. This process is only based on your consent and no payment information will be retained after a transaction is completed.
In case you represent a company and book/inquire about services on its behalf, your professional and / or employment details may be required and possessed by us. All your personal data is to be given with your consent and will be kept for six years on until you withdraw your consent. The data can be shared with our cleaning contractors / cleaning staff.
In some cases, our company may require some images to be provided by you in order for us to provide the best and the most accurate quote. This will happen only with your consent to provide us with such and all pictures will be kept by us for a period of up to three weeks.
A cookie is a small piece of data that may be stored on your computer or mobile device, used to allow the website to “remember” you and your preferences over time. Session cookies are stored for only a brief amount of time (up to 30 minutes after your visit), while persistent cookies can be stored for up to 12 months after your last visit of the website.
You can manage the cookies and whether you accept cookies or not on your computer or mobile device by accessing the browser settings. For most browsers, you are able to categorically accept, refuse or delete cookies at all times.
Where your personal data is stored
As we are a national company active in the United Kingdom, your personal data is stored and processed inside the European Economic Area (EEA), ensuring compliance with relevant EU legislation on personal data processing.
One of our main goals is the security of all personal information and data that we collect from our clients, meaning that we insure to use all needed technical and organisational measures to protect in from being used/accessed by unauthorised and third parties.
Summary of your rights towards us:
Being a user of our services, you have the ability to claim the following rights of yours towards us. Also our contact details can be found at the top of this Privacy Notice.
– Right to be deleted
– Right to withdraw consent
– Right to access
– Right to rectification
– Right to restriction of processing
– Right to data portability
– Right to object
– Right to lodge a complaint with a supervisory authority
Right to be deleted
This Is in case you would like any personal information about you that is in our possession to be deleted. This will be done as soon as possible in up to one month. However, if the data Is needed towards an active contract to preserve it as a legal one, we will not delete is until it is no longer needed.
Right to withdraw consent
Meaning that the consent you have given us could be withdrawn by you at any time. If it is not a subject to any legal ground, the information will be deleted in the shortest possible period. Please note that your withdrawal of consent does not oblige us to erase personal data which is processed based on a contractual relationship or any other legal ground.
Right of access
You as a client have the right to ask and receive information about what type of data about you personally is being processed, as well as the following:
a) What is the purpose of processing
b) Which categories of personal data are concerned
c) To whom your personal data is exposed
d) For what period of time and reason that data will be used
e) The existence of automated decision-making and profiling
Right to rectification
A correction of your personal information could always be requested within a month`s time, as well as adding or completing incomplete one.
Right to restriction of processing
Instead of deleting all personal data, you may request us to restrict the processing of it if:
a) You believe that the information we have is not correct and the restriction should be for a period that allows us to verify the accuracy of the personal data
b) You found the processing as unlawful, but you do not wish to entirely delete it.
c) We no longer need the personal data for the purposes of the processing, but they are required by you for the establishment, exercise or defence of legal claims
d) You have objected to processing concerning profiling or automated decision-making, whereby a restriction shall be obtained during the period when we assess whether our legitimate ground for the processing override your legitimate ground.
You have the right to retrieve the personal data which we process about you and that you have provided to us. You have also the right to demand that we transmit such personal data to another data controller if the personal data is collected based on your consent or if the processing of the personal data is carried out by automated means by us, if we deem it technically feasible.
Right to object
You have the right to object about processing of personal data that is concerning for you. This can be done when the personal data is processed as part of automated decision-making, including profiling, and direct marketing, if such processing would be carried out (see “Personal data that we process” above).
Right to file a complaint with a supervisory authority
You always have the right to file a complaint with a supervisory authority about the processing of your personal data. No matter where we carry out our business, even if it is not in the same country that you live in, you have the right to file a complaint to your national supervisory authority. You can find below he contact details to your national supervisory authority:
About this Privacy Notice
With regard to the General Data Protection Regulation (EU) 2016/679 (“GDPR”), we must disclose what personal data we collect and process about you, and for what purposes. In this Privacy Notice, you find all such information that we are obliged to inform you.
The Regulation in its entirety in your language, may be accessed by following this link:
Would you like to defend your rights, which are listed in this Privacy Notice, you may contact us using the contact information listed above.