End of Tenancy Cleaning London

Q: Why should I choose South West Cleaners over a regular domestic cleaner or another company?
At South West Cleaners, we stand out because we directly employ all our cleaning technicians. This ensures that every cleaner is not only qualified but also experienced in providing a comprehensive range of professional cleaning services. All our specialists have extensive experience with end of tenancy cleans, so you can trust them to meet your expectations. Unlike other companies, we are not part of a franchise, and we do not rely on subcontractors or third-party services. This approach allows us to guarantee the highest standards of quality and reliability with every clean. We also have a dedicated office team that is always available to assist you with any queries you may have. Our team works hard to ensure your experience with us is as smooth and efficient as possible. We’re committed to providing exceptional customer service and delivering outstanding results every time.

Q: How much does it cost to get the carpets cleaned too?
We offer hot water extraction as part of our deep carpet cleaning service. You can easily add this service to your booking at a discounted rate or choose to book just a rug cleaning. Please refer to our rug and carpet cleaning pricing for more details.

Q: How long until the carpets are completely dry?
To prevent any re-soiling or damage to the carpet fibers, we recommend avoiding foot traffic on your carpets and rugs for at least 10 hours after the cleaning has been completed.

Q: Do I need to move furniture?
Generally, this is not required. However, if your rental property has a lot of furniture, it may be necessary to move certain pieces to ensure thorough cleaning beneath them. Our end of tenancy cleaning service includes vacuuming and mopping beneath furniture like sofas and cabinets to ensure you get your full deposit back.

Q: Do I need to defrost my fridge and freezer in advance?
Yes, we kindly ask that you defrost your fridge and freezer at least 24 hours before our cleaning service. Without this, our technicians won’t be able to properly clean the appliances.

Q: Do you clean windows from the outside or hard-to-reach internal windows?
Yes, we offer external window cleaning as an additional service. While this is not included in our standard end of tenancy cleaning package, we are happy to add it to your booking. If you choose to combine window cleaning with your end of lease service, we’ll provide a special discount.

Q: Do you clean the blinds as part of the service?
Absolutely! Our professional cleaners will vacuum and wipe down your blinds as part of our end of lease cleaning package, ensuring that every detail is taken care of.

Q: Do you clean chandeliers and ceilings?
We usually clean chandeliers and ceilings if they are within easy reach. Our team will make sure that any accessible light fixtures are cleaned as part of your service.

Q: Do you clean lofts?
For safety and health reasons, we do not offer loft cleaning services.

Q: Will you clean blood, faeces, or bodily fluids?
Unfortunately, we do not handle the cleaning of blood, faeces, or other bodily fluids. These situations require specialized cleaning techniques and a risk assessment.

Q: Do you clean walls? Get rid of wall marks?
Our end of tenancy cleaning service does not include cleaning walls or removing scuff marks. It’s best to take care of any wall marks before we arrive to ensure your property is in perfect condition.

Q: Do I have to pay for parking?
Parking fees may be the only extra charge added to your booking. While we always strive to find free parking for our service vehicle, if no space is available or your property is within a congestion zone, the customer is responsible for covering any parking fees.

Q: Do I have to be at the property?
You don’t need to be present during the cleaning process, but you must arrange for key handover and payment. Payment can be made in cash or by card. It’s helpful if you’re on-site when the team arrives to go over any special requests or instructions.

Q: What happens if the team misses something?
While our team is meticulous and rarely misses anything, if we do overlook a detail, simply let us know within 72 hours. We’ll return and rectify the issue at no additional cost.

Q: What happens if the cleaners damage something during the service?
We take great care to ensure the safety of your property. However, in the rare event of damage, our fully insured professionals will ensure fair compensation is provided. Rest assured, accidents are extremely uncommon as our cleaners are highly trained and cautious.

Q: Do you charge VAT?
Yes, VAT is included in the cost of all the cleaning services we provide, so there are no hidden fees.

Q: Do you require a deposit?
A deposit is only required if the estimated cost exceeds £400. We may ask for card details to confirm the booking, but the final payment is always made upon completion of the service and following the final inspection of your property.

Q: Do you charge by the hour or per job?
Our end of tenancy cleaning services are priced per job, not by the hour. Our technicians stay on-site until every aspect of the property has been thoroughly cleaned to ensure top-notch results.